We are serious about protecting your privacy. This policy sets out how we collect, handle, share and store your personal information. We aim for compliance with the Australian Privacy Principles.
What is Personal information?
‘Personal information’ is information that directly identifies you, such as your name, address, email, or data that could be used on its own or in combination with other data to identify you.
‘Sensitive personal information’ is information about you that requires additional protection such as health information, criminal history, ethnicity, religious beliefs, or sexual preferences. We do not actively collect sensitive information about you and request that you do not unintentionally share it with us. We will take steps to appropriately protect any sensitive information we do receive.
You can browse our website anonymously, although cookies may be used to collect information.
If you identify yourself to us when you for example, submit your email through our website, fill out our Membership Application Form, access our membership portal, email us or call us, at that point we will start collecting your personal information in accordance with this policy.
Our website is not intended to be used by minors and we do not intentionally collect the personal information of persons under the age of 18. If you are the guardian of a minor and suspect they may have provided us with their personal information, please contact us and request to have the minor’s personal information destroyed.
How We Collect Personal Information
If you provide us with a testimonial, you give us your consent for the use of your name, image (if supplied), and the date to be displayed on our website or in our other marketing material, together with the content of your testimonial. You agree that we may edit your testimonial (for example, for length) provided that we do not alter the meaning conveyed.
Collecting Information from Third Parties
We may also collect personal information that is given to us by a third party (for example, an existing client who referred you to us or information that is on a publicly maintained record). This information forms part of the personal information described in this policy. We will not intentionally collect personal information that is unintentionally disclosed.
Social Networking Services and Links to Other Third-Party Websites
We may provide links to other websites or use social networking services such as Facebook to communicate with the public about our work. These websites have their own privacy policies.
When you communicate with us using these services, we may collect your personal information. The social networking service will also handle your personal information for its own purposes. We encourage you to familiarise yourself with the privacy policies of any service you use.
We are not responsible for the privacy policies or privacy practices of any third-party sites.
How We Use and Disclose Personal Information
In general, we use your personal information to provide you with our services, send you our materials, contact you, or answer your enquiries. With your permission, we may send you emails about our activities. You may always withdraw your consent and unsubscribe from these emails by clicking on the unsubscribe link or by contacting us using the information set out at the end of this document.
Networking is an important part of our programs. If you are enrolled in our programs, we may share your personal information with appropriate and competent third parties (eg. fund managers, investment advisors) for the purpose of delivering our services to you. We require any third parties we share your personal information with to exercise the same or greater level of care when handling your personal information.
We may also share your personal information when required to do so by law, with third parties who provide services to us (eg. IT services), or with our professional advisers to obtain advice (eg. accounting advice, legal advice). We use your personal information in this manner to ensure the legitimate functioning of our business and to meet our legal obligations.
If there is a change of control in our business (whether by merger, sale or otherwise) or a sale or transfer of our assets (eg. our client database), your personal information may be transferred to the new owners.
Storage of Personal Information
You agree that we may retain your personal information indefinitely although we are not obliged to do so. For example, we may retain your email address for the purpose of sending you newsletters.
We do not store your payment information on our servers.
Security and Overseas Recipients
We are committed to ensuring that your information is secure. We take reasonable steps to protect all personal information within our direct control from misuse, interference, loss, unauthorised access, destruction, modification or disclosure.
We use respected hosting services, firewall and other electronic security procedures and managerial procedures to safeguard and secure the information we collect from you. Our secure server software encrypts all customer information before it is sent to us. We periodically update our security measures in light of current technologies.
DISCLAIMER: While we do our best to ensure the security of your data, no method of transmission over the Internet or method of electronic storage can be 100% secure. Despite our efforts, we cannot guarantee the security of your data. Provided we have acted in accordance with this policy, we are not responsible for any loss you may suffer if your personal information has been unlawfully accessed.
We use a range of tools provided by third parties including our website host, third party service providers and search engine browsers to collect or view access and traffic information for statistical, reporting and maintenance purposes. Third-party providers have their own privacy policies.
We also may also use tracking pixels, cookies and session tools to improve your experience when accessing our website.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some features of our website may not function properly without cookies.
The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. This information does not usually identify you but may be combined with other information to identify you. We use this information to help track your use of our website, to improve your user experience and the quality of our services and for tailored advertising. To find out how to opt-out of tailored advertising please check the options available here – http://www.networkadvertising.org/choices/.
Accessing and Correcting Your Personal Information
Under privacy laws, you have rights in relation to your personal information which include the right to request access and correction of data. If you wish to exercise any of these rights, please contact us to make a request. You will need to provide proof of your identity to exercise these rights and we will also store a copy of your proof of identity with our stored information.
You may request copies of the information we hold about you and we will give you an electronic copy.
You may request to change or correct your personal information. If we do not agree with your requested change, we will let you know and keep a copy of your request with our stored information.
GDPR and Other International Privacy Legislation
Our website and services are not intended to be accessed or used by residents in the European Economic Area (EEA) nor do our website or services target users in this region.
We recognise however that it is possible for a resident in the EEA to access some of our services. If you are a resident of the EEA, you may have additional rights in relation to opting out of cookies, accessing, correcting or deleting your personal information or objecting to the processing of your personal information. While these additional features are not built into our services and systems, we may be able to assist you with them if you contact us.
We may require additional information to be able to assist you and charge a reasonable fee if your request imposes an unreasonable cost to us.
This offer for assistance also applies if you have additional rights under other international privacy legislation that we have an obligation to comply with.
Feedback, Comments or Complaints
If you have any questions or concerns about our use of your personal information or wish to make a request to exercise any of your rights, please contact us by email: firstname.lastname@example.org. We will aim to respond to you within 30 days.
If you are not happy with any aspect of how we manage your concerns, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au. We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you